1. Do I need to book a seat on X5?
2. What are the ticket types on route X5?
3. What are your prices?
4. Can I purchase my tickets in a currency other than sterling?
5. Can I buy tickets online?
6. Can I cancel and/or get a refund?
7. Can tickets be bought prior to travelling (in advance)?
8. Can you use a credit card or cheque on the coach when paying for a ticket?
9. Can you use concessionary passes on route X5?
10. How long is an X5 period return valid for?
11. Can I use a dayrider gold or megarider gold pass on the X5?
12. National Express ticketing - what do I need to bring with me for my journey?
13. Can I take my dog on X5?
14. Where do X5 services leave from and arrive?
15. When does the X5 run?
16. What facilities do your coaches offer?
17. Do your coaches take wheelchairs?
18. How can I get automatic updates on the X5 service?
19. What is your luggage policy?
20. Can I take my bike or skis?
21. Can buggies / pushchairs be taken on the coach?
22. What is your Wi-Fi policy?
23. Does X5 offer insurance?
24. How do I give my comments and feedback?
25. How do I enquire about lost property?
26. I have a Megabus ticket - where can I board the X5?
1. Do I need to book a seat on X5?
You don’t need to book tickets in advance; you simply turn up at the X5 stop and pay the driver as you board. Wheelchair passengers, however, do need to book in advance – click on ‘Do your coaches take wheelchairs?’.
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2. What are the ticket types on route X5?
Singles / returns (to be used on day of purchase) / period return (ticket valid for up to 3 months):
Adult - Anyone of 16 years old or over, up to 60 years old
Child - Anyone aged 15 years old or under
Concession - Anyone aged over 60 years old without an English concessionary pass, or a student with NUS, NUS Extra, ISIC or Oxford University/ Cambridge University photo ID card.
Day passes:
Adult - Anyone of 16 years old or over, up to 60 years old
Child - Anyone aged 15 years old or under
Concession - Anyone aged over 60 years old without an English concessionary pass
Family – up to 2 adults with up to 3 children
Longer term passes:
7 day, 28 day, 13 week and 52 week
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3. What are your prices?
Route X5 offers great value for money. The full range of options including flexible passes can be viewed in the X5 times and fares section of the site.
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4. Can I purchase my tickets in a currency other than sterling?
Not at the present time.
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5. Can I buy tickets online?
Single, return (to be used on day of purchase), period return (ticket valid for up to 3 months) and day passes are only available from our X5 drivers. 7 day, 28 day, 13 week and 52 week X5 passes are available online via the e-shop.
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6. Can I cancel and/or get a refund?
Please refer to our refund policy for more details. Refunds are NOT available from our drivers or at the travel shops. We reserve the right to refuse refund requests.
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7. Can tickets be bought prior to travelling (in advance)?
Single, return, period return and day passes are only available from our X5 drivers on the day of travel. 7 day, 28 day, 13 week and 52 week X5 passes can be bought in advance and are available online via the e-shop. Having an X5 pass does not guarantee you to a seat on the journey you want to travel on.
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8. Can you use a credit card or cheque on the coach when paying for a ticket?
Not at the present time, we accept cash or appropriate Stagecoach vouchers only.
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9. Can you use concessionary passes on route X5?
If you are an English concessionary pass holder generally you can travel for free after 9.30am Monday to Friday and at any time at the weekend. However, some local authorities allow travel before 9.30 – please check with them before travel. Non-English concessionary pass holders are not entitled to free travel and must pay the concession rate – see X5 times and fares section of the site for prices.
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10. How long is an X5 period return valid for?
If you buy a period return you must make your return journey within 3 months of the initial journey - see X5 times and fares section of the site for prices.
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11. Can I use a dayrider Gold or megarider Gold pass on the X5?
The ‘dayrider gold’ & ‘megarider gold’ pass range is NOT valid on route X5. You have to purchase an ‘X5 dayrider gold’ & ‘X5 megarider gold’ pass. If you do have a ‘dayrider gold’ or ‘megarider gold’ pass you can pay the driver a £1.20 upgrade fare per journey.
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12. National Express ticketing - what do I need to bring with me for my journey?
If you order online print off of the ticket that has the X5 section on it and show it to the driver. If you buy a connecting ticket on a National Express coach simply present your ticket to the X5 driver.
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13. Can I take my dog on X5?
Dogs are allowed to be carried, but at the owner's own risk. They are carried on condition that they are clean, on a leash, under proper control and do not cause inconvenience or annoyance to other passengers. They must not be placed on passenger seats. The owner will be responsible for any injury caused to another passenger through failure to comply with these conditions. Ultimately it is the drivers decision where he/she deems the dog suitable for carriage.
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14. Where do X5 services leave from and arrive?
Route X5 leaves from and arrives at strategic locations between Oxford, Bicester, Buckingham, Milton Keynes, Bedford, St Neots and Cambridge. Full details of our departure and arrival points, including maps and stop specific timetables, can be found in the X5 stops section of the site.
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15. When does the X5 run?
The full timetable for route X5 can be viewed online by visiting the X5 times and fares section of the site. If you want to know what time route X5 departs from your stop visit the X5 stops section of the site.
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16. What facilities do your coaches offer?
On each X5 coach we have:
49 leather reclining seats with seatbelts
Air conditioning
Toilet & washroom facilities
Power points for laptops
Dedicated space for a wheelchair
Free Wi-Fi internet access
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17. Do your coaches take wheelchairs?
Every one of our 17 luxury coaches will be able to carry a wheelchair. However, for technical reasons (to do with the lift mechanism) this is a pre-booked service. Someone wishing to book a wheelchair onto a journey must reserve it before 2pm the day before travel; informing us of the specific boarding and alighting point and journey times in both directions. Not all X5 stops are suitable for the wheelchair lift to be deployed. Please see the X5 stops section of the site for details. Phone 01604 67 60 60 during office hours to make your booking. Please note bookings for Sunday or Monday travel must be made before 2pm on a Friday.
We must stress that we can only carry one open wheelchair per coach. If the wheelchair space on the coach is already reserved then the customer must chose a suitable alternative journey to book on.
Please note, for safety reasons the coach can only carry wheelchairs of a standard size. Electric wheelchiars with large battery packs to the rear might not fit on the coach. Please call 01604 67 60 60 for more details.
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18. How can I get automatic updates on the X5 service?
We can email you automatically if there are roadwork’s, problems, changes to timetables, promotions or offers on the X5. To register for the updates, visit the My X5 section of the site.
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19. What is your luggage policy?
Luggage (including cycles and skis) are carried at the passenger's own risk. Luggage will only be carried if the passenger/owner is present on the journey. Only hand luggage may be brought onto the coach. All other items must be placed in the coach's hold. Luggage will be refused if the hold on the coach is full. Our drivers will offer assistance to lift your luggage into the luggage hold if requested. However, if the item is considered too heavy or awkward, they may reserve the right to ask you to lift your luggage unaided. Our drivers reserve the right to refuse to carry any item considered to be too large, heavy, bulky, dirty, fragile, oddly shaped or is deemed suspicious, dangerous or liable to cause injury, in accordance with PCV Regulations. Please note that we will only carry passenger's personal luggage, not commercial goods. If you are unsure that the item you wish to carry complies with the terms outlined above, please contact us for clarification.
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20. Can I take my bike and skis?
We have a large storage area on each coach where bikes or skis can be placed during the journey. If the coach/storage area is full then customers must wait for the next coach. Up to two cycles may be carried at any one time, subject to available space. Cycles must be placed in the central section of the luggage hold, and be lifted into place by the cycle owner, not the driver.
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21. Can buggies / pushchairs be taken on the coach?
Buggies and pushchairs can be transported on the coach but they must be folded up and stored in the luggage hold, not brought on the coach.
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22. What is your Wi-Fi policy?
Click here for a link to our on board Wi-Fi policy.
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23. Does X5 offer insurance?
Insurance is purchased by the company in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury, are covered.
There is no insurance cover provided for loss, damage or injury where the bus company has not been negligent. Personal travel insurance would provide passengers with such cover.
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24. How do I give my comments and feedback?
Simply visit the contact us section of this site.
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25. How do I enquire about lost property?
We recommend that you ring us on 01604 67 60 60 during office hours Monday to Friday so that we can deal with your item of lost property more efficiently.
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26. I have a Megabus ticket - where can I board the X5?
If you have a Megabus ticket you can only board the X5 coach in Oxford Gloucester Green or Cambridge Parkside. You are able to alight the coach at any stop on the route.
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Stagecoach reserve the right to change the FAQs at any time.